Your booking request has been submitted successfully.
Your booking is not yet confirmed. Our team will now check your booking details, vehicle availability, driving licence information and DVLA Share My Licence code.
If we're able to accept your booking, we'll contact you to arrange payment of the £10-per-hire-day booking fee and confirm the next steps.
We've received your booking request, but your vehicle is not yet confirmed. No action is required from you right now unless we contact you or you notice something incorrect in the information submitted.
During our normal working hours, we aim to review and respond to booking requests within one hour. At weekends and on bank holidays, we'll respond as soon as possible, but we cannot guarantee an immediate response.
You've completed your online booking request. Our team will now review the information you've provided.
We'll check that a suitable vehicle is available for your selected dates, vehicle category and branch.
We'll review your booking information, hire requirements and any selected extras.
We'll check the driving licence details and DVLA Share My Licence code supplied during your booking.
If your request is approved, we'll contact you to take the £10-per-hire-day booking fee and confirm your booking.
Create your Regal Rental account so your details are saved for future bookings. This means you won't need to enter all the same information again next time.
This button will return you to the previous booking page where you can create your account. Your booking request has already been submitted.
If you notice that any information submitted during your booking is incorrect, please contact us immediately.
Please read the sections below so you know exactly what to expect.
Unless we have specifically agreed otherwise with you, your vehicle must be returned by 7:00am on the agreed return date.
This applies regardless of what time you collect the vehicle. Collecting a vehicle later in the day does not automatically extend the return time.
If you need different collection or return arrangements, please contact us. Any alternative arrangements must be agreed with Regal Rental in advance.
If we're able to accept your booking request, a member of the Regal Rental team will contact you to take a £10-per-hire-day booking fee.
The booking fee is non-refundable if you cancel your booking.
The booking fee is not an additional rental charge. It will be deducted from the final payment due on the day of your hire.
Your booking is not confirmed until it has been approved by Regal Rental and the required booking fee has been paid.
If you change your booking dates after paying the booking fee, a further £10-per-hire-day booking fee may apply to the revised booking.
The £10-per-hire-day booking fee is non-refundable if you cancel your booking.
If you need to cancel or change your booking, please contact Regal Rental as soon as possible.
Where a confirmed booking is cancelled, particularly at short notice, we'll make reasonable efforts to put the vehicle back on rent.
Any additional refund or payment decision will depend on the circumstances of the cancellation, the payments already made and whether the vehicle can be re-hired.
When collecting your vehicle, you must bring:
Examples of suitable proof of address may include:
To help speed up your vehicle collection, you can send clear photographs or copies of your two proofs of address to us on WhatsApp before your hire.
Please include the name used for your booking so we can match the documents to the correct booking request.
You must still bring your original driving licence when collecting the vehicle.
We may request additional identification or documentation if required.
All booking requests are subject to vehicle availability and final approval by Regal Rental.
If your requested vehicle or vehicle category is unavailable, we'll contact you to discuss an alternative.
An alternative vehicle may be more expensive or cheaper depending on what is available.
We'll discuss the alternative vehicle and any change in price with you before confirming it.
Vehicle delivery is currently available from our Carlisle branch only, subject to availability and the agreed delivery area.
If delivery forms part of your booking, our team will confirm the delivery arrangements with you.
You are responsible for applicable road-user charges incurred during your rental, including Dartford Crossing charges, congestion charges, tolls and similar road-user charges.
These charges may be collected when the vehicle is returned, charged per use during the rental, or charged after your hire if Regal Rental receives the charge at a later date.
Please refer to your rental agreement for any applicable administration fees or additional terms.
Your booking request remains subject to driver approval, driving licence checks, vehicle availability, Regal Rental's rental requirements and any additional information we reasonably require.
Please do not make arrangements that depend on the vehicle being available until you've received confirmation from Regal Rental.
If you have any questions about your booking request, our team will be happy to help.
