Your booking request has been submitted successfully and the full booking amount, including any selected extras, has been pre-authorised on your payment card.
Your booking is not yet confirmed. Our team will now check your booking details, vehicle availability, driving licence information and DVLA Share My Licence code.
If we cannot accept your booking, the pre-authorisation will be released. The time it takes for the funds to become available again is determined by your bank or card provider and is outside Regal Rental's control.
We've received your booking request, but your vehicle is not yet confirmed. No action is required from you right now unless we contact you or you notice something incorrect in your booking details.
During our normal working hours, we aim to review and respond to booking requests within one hour. At weekends and on bank holidays, we'll respond as soon as possible, but we cannot guarantee an immediate response.
You've completed your online booking request. Our team will now review the information you've provided.
We'll check that a suitable vehicle is available for your selected dates, vehicle category and branch.
We'll review your booking information, hire requirements, selected extras and payment pre-authorisation.
We'll check the driving licence details and DVLA Share My Licence code supplied during your booking.
Once everything has been approved, we'll contact you to confirm your booking and provide any final instructions.
Please check the vehicle, dates and branch shown above. If anything is incorrect, contact us immediately.
Please read the sections below so you know exactly what to expect.
Unless we have specifically agreed otherwise with you, your vehicle must be returned by 7:00am on the agreed return date.
This applies regardless of what time you actually collect the vehicle. For example, collecting a vehicle later in the day does not automatically extend the return time.
If you need different collection or return arrangements, please contact us and these must be agreed with Regal Rental in advance.
The full booking amount shown during checkout, including any selected extras, has been pre-authorised on your payment card.
This means the funds may be reserved by your bank while Regal Rental reviews your booking, but your booking is still awaiting our approval.
If your booking is accepted, payment will be processed in accordance with your booking and rental agreement.
If Regal Rental rejects or is unable to accept your booking, the pre-authorisation will be released.
Once released by Regal Rental, the time it takes for the funds to become available again is determined by your bank or card provider. Regal Rental cannot control this timescale.
A £10 per rental day booking fee applies to your booking.
The booking fee is non-refundable if you cancel your booking.
If your hire proceeds as booked, the booking fee is deducted from the final payment for your rental.
If you change your booking dates, a further £10 per rental day booking fee will apply to the revised booking.
We understand that plans can change. Our standard cancellation terms are:
Your rental payment will be refunded, less the non-refundable booking fee.
You will normally receive 50% of the refundable rental amount, with the booking fee remaining non-refundable.
The booking payment will normally be non-refundable.
Where a booking is cancelled, particularly at short notice, we'll make reasonable efforts to put the vehicle back on rent.
If we're successfully able to re-hire the vehicle for some or all of the cancelled period, we may be able to return additional funds to you.
Any additional refund will depend on the circumstances of the cancellation and the period for which the vehicle can be re-hired.
Please make sure you can provide:
Examples of suitable proof of address may include:
We may request additional identification or documentation if required.
All booking requests are subject to vehicle availability and final approval by Regal Rental.
If your requested vehicle or vehicle category is unavailable, we'll contact you to discuss an alternative.
An alternative vehicle may be more expensive or cheaper depending on what is available.
We'll discuss the alternative vehicle and any change in price with you before confirming it.
Vehicle delivery is currently available from our Carlisle branch only, subject to availability and the agreed delivery area.
If delivery forms part of your booking, our team will confirm the delivery arrangements with you.
You are responsible for applicable road-user charges incurred during your rental, including Dartford Crossing charges, congestion charges, tolls and similar road-user charges.
These charges may be collected when the vehicle is returned, charged per use during the rental, or charged after your hire if Regal Rental receives the charge at a later date.
Please refer to your rental agreement for any applicable administration fees or additional terms.
Your booking request remains subject to driver approval, driving licence checks, vehicle availability, payment authorisation, Regal Rental's rental requirements and any additional information we reasonably require.
Please do not make arrangements that depend on the vehicle being available until you've received confirmation from Regal Rental.
Have your booking reference ready and our team will be happy to help.
